Your business data, kept safe.

Only you and the people you invite to your account. Every business on CrewMate is walled off from every other one, so no other company — and no other plumber using CrewMate — can ever see your calls, customers, quotes, or invoices. We don’t sell or rent your data, and we don’t use your customers’ information to advertise to you.

Data is encrypted in transit with HTTPS. Sign-in is passwordless — a one-time link to your email — so there’s no password to steal. Administrative access is restricted, we keep automatic daily backups, and each business’s data is isolated at the database level. No system is perfectly secure, but we take steps matched to how sensitive this information is.

Calls to your CrewMate number are answered by your AI assistant, recorded, and written down so it can book jobs and give you a record. Your assistant tells callers at the start that the call may be recorded. Recordings and transcripts are stored with your account and used only to run the call — you can review and delete them whenever you want.

To run the phone line, the AI, and email, we rely on a short list of trusted providers (below). Each one only handles the data needed to do its job, under its own security commitments. Some are based in the United States, so your data may be processed there. We use them because they’re what makes the phone, voice, and email features work.

It’s your data. You can export any customer’s details from your dashboard at any time, and permanently delete information yourself. If you cancel, we keep your data for a short window so you can still retrieve it, then remove it — or delete it sooner if you ask. To make a request about your own information, just email us.

We’d rather hear from you. Email [email protected] and a real person will get back to you. For the full legal detail, see our Privacy Policy and Terms.