1. Who we are & agreement to these terms
CrewMate is software for trades businesses — an AI phone receptionist and back office that answers calls, books jobs, and helps you quote, invoice, and follow up with customers. It is provided by CrewMate AI, based in Toronto, Ontario, Canada (“CrewMate”, “we”, “us”). By creating an account, joining our list, or using the service, you agree to these terms. If you’re agreeing on behalf of a business, you confirm you’re authorized to do so.
2. Your account
You sign in with a one-time link sent to your email (no passwords). Keep access to that inbox secure — anyone who can open your email can access your account. You’re responsible for the activity under your account and for the accuracy of the business information you enter (services, prices, hours, service area), which CrewMate uses to answer and book on your behalf.
3. Free trial & billing
New accounts include a 7-day free trial — no credit card required. At the end of the trial, continued use is a paid subscription at the price shown to you before you pay. During early access we may bill founding members manually; card billing is added over time. You can cancel any time; when you cancel, your subscription stops at the end of the current period and we don’t bill you again. Fees already paid are non-refundable except where required by law or expressly stated (see the founding pre-book below).
4. Founding list & pre-book (price lock)
Joining the founding list reserves early access and the founding offer (first 2 months free at launch, tied to your email). Founding members may optionally pre-book by paying a one-time CA$200, which locks CA$200/month for the 12 months after launch (standard pricing will be CA$300/month) and is credited to your first paid month — your 2 free months still come first. The pre-book payment is fully refundable any time before launch, and for 30 days after, by emailing [email protected]. If CrewMate does not launch, all pre-book payments are refunded in full. Card payments are processed by Stripe; we never see or store your card details.
5. Calls are recorded and handled by AI
When calls reach your CrewMate number, our AI receptionist answers, and the call is recorded and transcribed so it can book jobs, answer questions, and give you a record of what was said. Sarah discloses at the start of each call that it may be recorded. You are responsible for ensuring you have any consents or notices required where you and your customers are located (some places require all parties to a call to be informed of recording). Don’t disable the recording notice unless you have your own compliant disclosure in place.
6. Your data and your customers’ data
CrewMate stores information you and your callers provide — customer names, phone numbers, addresses, job details, quotes, invoices, and call recordings/transcripts. As between you and us, that information is yours. You’re responsible for having the right to collect and use it. We process it only to provide the service to you, as described in our Privacy Policy. You can export or delete a customer’s data from your dashboard at any time.
7. Acceptable use
Use CrewMate lawfully. Don’t use it to send spam or unlawful messages, to harass, to upload others’ data without the right to do so, to reverse-engineer or disrupt the service, or to break telecom or anti-spam rules (for example, always honor opt-out/STOP requests and only message people who expect to hear from you). We may suspend accounts that put the service, its other users, or the public at risk.
8. Availability & the “as is” nature of the service
We work hard to keep CrewMate running, but it is provided “as is” and “as available.” It relies on third-party services (phone, AI, email, hosting) and on your own phone forwarding, and it can be interrupted. An AI receptionist can make mistakes; it is a tool to help your business, not a guarantee that every call is answered perfectly or every job booked correctly. Review your bookings and messages. We don’t warrant uninterrupted or error-free operation.
9. Limitation of liability
To the fullest extent permitted by law, CrewMate is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or missed jobs, arising from use of (or inability to use) the service. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Some laws don’t allow certain limits; where that’s the case, these limits apply only to the extent permitted.
10. Termination
You can stop using CrewMate and cancel at any time. We may suspend or end an account that breaches these terms or that we’re required to act on. On termination you can export your data for a reasonable period, after which we may delete it.
11. Changes
We may update these terms as the product grows. If we make a material change, we’ll let you know (for example, by email or in the app). Continuing to use CrewMate after a change means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.
13. Contact
Questions about these terms: [email protected]. CrewMate is made by CrewMate AI, Toronto, Ontario, Canada.